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Extended Stay America cancellation policy

checking in:
Your reservation is guaranteed for arrival up to 6pm local hotel time on date of arrival. Please contact your destination hotels should your travel plans require a check-in past 6PM local hotel time on the date of arrival.

cancellations: Reservations must be cancelled by 6pm local hotel time on the day of arrival, or the first night's stay (at quoted rate plus tax) will be charged as a No Show Fee to the credit card holding the reservation. Advanced Purchase (AP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable advance prepayment equal to the total cost of the reservation (including tax). Extended Plus Program (EPP) reservations: Guests who cancel more than 24 hours after their original time of booking, or fail to show, will forfeit their nonrefundable deposit equal to 3 nights’ room and tax. Similar rules may apply to certain other special rates. Reservations are based on availability.

To cancel a reservation, please click here. To cancel an AP or EPP reservation, please call the hotel.